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BOMspark Shipping Policy

This Shipping Policy reflects our shipping guidelines, including processing times and delivery costs, when you make a purchase from our website at https://www.bomspark.com.

- Order Processing Times

Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, still and all, order processing might take up to 3 business days, although it happens very rarely. We appreciate your patience while we prepare your order.

- Delivery Times

At BOMspark, we understand the importance of timely delivery. That is why we have strategically established multiple warehouses across the globe, including Sweden, Poland, Italy, Germany, the UK, the USA, and Canada. Regardless of your location, you can expect your order to be delivered within a fast and efficient timeframe of 3-7 business days. However, if you are located in a European country that is not a part of the EU, the delivery time could take up to 15-20 days. We take pride in our global shipping network, ensuring that your purchase reaches you promptly, no matter which warehouse it ships from.

If you are placing an order from the United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), China, Japan, South Korea, Malaysia, Australia, or New Zealand, we kindly request that you first get in touch with our team before finalizing your purchase. Due to varying availability and potential waiting times for specific e-bike models in these regions, it is essential to coordinate with us to ensure you are informed about the current stock and delivery timelines. Once we have confirmed the details with you, specifically the availability of the model, the expected waiting time, and the appropriate payment service, you can proceed to finalize your order. We appreciate your understanding and are here to ensure a smooth purchasing experience for you.

- Shipping Costs

Our commitment to exceptional service extends to customers around the globe. No matter where you are located, whether in the EU, the USA, or Canada, we are pleased to offer free shipping on all orders. Shop with confidence knowing that there are no additional shipping fees added to your purchase. Experience the convenience of shopping from anywhere and let us take care of delivering your order right to your doorstep, without any extra costs.

For our valued customers ordering from the United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), China, Japan, South Korea, Malaysia, Australia, or New Zealand, while we proudly offer free delivery terms to these regions, there might be differences in prices and waiting times due to various factors. To ensure a seamless purchasing experience, we kindly request that you reach out to us before finalizing your order. This will allow us to provide you with the most accurate information regarding model availability, pricing, and delivery timelines. Once everything is confirmed with our team, you can proceed to complete your order with confidence. Thank you for your understanding and cooperation. We are committed to delivering the best service and products to our global customers.

- Returns, Exchanges and Cancellations

For more information about our Refund Policy, please visit https://bomspark.com/policies/refund-policy.

Contact Us

For more information about our Shipping Policy practices, if you have questions or if you would like to make a complaint, please contact us by e-mail at support@bomspark.com or by mail using the details provided below:

Svartmangatan 10, 111 29, Gamla Stan, Stockholm, Sweden