Refund policy

BOMspark Refund Policy

This Refund Policy describes the instructions about returning a purchased item and receiving a refund when you make a purchase from our website at https://www.bomspark.se.

- Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

- Refunds

We will notify you once we have received and inspected your return to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at support@bomspark.com.

- PayPal Payments

If you choose to pay for your purchase using the PayPal payment service, please be aware that in the event of a refund, there might be a discrepancy in the returned amount due to fluctuating exchange rates set by PayPal. We do our best to ensure you receive a fair and timely refund, but we cannot be responsible for any losses that arise due to PayPal's exchange rates at the time of the refund process. We recommend that customers consider this potential fluctuation when choosing their payment method.

Contact Us

For more information about our Refund Policy practices, if you have questions or if you would like to make a complaint, please contact us by e-mail at support@bomspark.com or by mail using the details provided below:

Svartmangatan 10, 111 29, Stockholm, Sweden